At Crafted Swag, we want you to love your purchase! If you are not completely satisfied, we are here to help.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.

• Items must be unused, in their original packaging, and in the same condition as when received.

• Sale items and custom-made products are non-refundable, unless defective or damaged.

2. Non-Returnable Items

• Gift cards

• Personalized or custom products

• Clearance items

3. Return Process

1. To initiate a return, email us at [your email address] with your order number and reason for return.

2. Once approved, we will provide you with a return shipping address.

3. Ship the item back using a trackable shipping method.

4. Refunds

• Refunds will be processed once the returned item is inspected and approved.

• Original shipping charges are non-refundable.

• Refunds will be issued to the original payment method within 7 business days of approval.

5. Exchanges
If you wish to exchange an item, please contact us at [your email address]. Exchanges are subject to product availability.

6. Damaged or Defective Items
If you receive a damaged or defective item, please email us within 7 days of receiving your order. Include photos of the damage for faster resolution.

7. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• If the return is due to our error, we will cover return shipping costs.

8. Contact Us
For questions about our returns policy, please contact us at:
Email: hello@sasaevans.com
Phone:+447831374772